Our Philosophy: We are committed to providing our customers with high quality products. Each vendor is carefully selected to insure they can meet out high product standards and provide excellent service. We want your entire customer experience to be of the highest quality.

• How to find your product: Our site is designed to make your shopping experience simple and enjoyable. The product categories can be accessed at any time. If you click on one of the product category links, its subcategories will appear. You may also enter a product name or other search criteria in the search box. You then can click an item name or image to display the product's details.

   

• Customer Support: Please direct all Customer Service inquiries to customercare@physiofirststore.org.uk.

   

PLEASE INCLUDE YOUR ORDER NUMBER AND AN EXPLANATION OF THE TYPE OF ASSISTANCE REQUIRED and we will reply as rapidly as possible.

To return an item, obtain an RMA number:

• On the RETURNS page, fill out the form requesting an RMA and send it to us.
  YOU MUST INCLUDE YOUR NAME, ORDER NUMBER AND REASON FOR RETURN.

CANCELLATION / RETURN POLICY:

• Can I cancel an order?
  Normally once the checkout process has been completed, orders cannot be cancelled. Due to our commitment to process your orders quickly, our shipping facilities are immediately notified to pick, pack and ship your order once the checkout process is completed. You may email a request to cancel your order to customercare@physiofirststore.org.uk and we will make every attempt to do so IF your order has not already been processed for shipment. We regret any inconvenience that this may cause you.

   

• What if my merchandise arrives damaged?
  SHOULD YOUR MERCHANDISE ARRIVE DAMAGED, IT IS BEST TO REFUSE THE PACKAGE.

   

• What is your return policy on delivered items?
  All products sold, except as stated in item #5 below, are covered by a 15 day return policy (from ship date). The following conditions shall govern all return requests:

   

  1. Any return must be pre-authorized with a Return Merchandise Authorization (RMA) number prior to shipping your product. NO returns will be accepted without an RMA number. To obtain an RMA number, go to the RETURNS page, fill out the form requesting an RMA and send it to us. YOU MUST INCLUDE YOUR NAME, ORDER NUMBER, AND REASON FOR RETURN.

      

  2. To receive full credit on a returned item, all products must be 100% complete, contain all manuals, warranty card, parts and original packaging. Customers will be charged accordingly to complete any non-conforming return to its original condition.

      

  3. Customer is responsible for shipping charges on returned items. Instructions on delivery locations will be sent to you via email (the email address in your record) within (72) hours from receipt of your RMA request.

      

  4. If a product on this site displays a custom return policy for the item that differs from the policy outlined here, the product's individual return policy will be the effective one, overriding what is stated here. Please check the product details for more information.

      

  5. Due to the manufacturer's policies, the consumer warranty will be enforced from the date of delivery and no return request will be accepted for all services offered on this website.